Question 1

How do I book a cleaning service?

Accepted Answer

Booking is easy! You can request a free quote through our website by filling out the quote form, call us directly, or send us a message on WhatsApp. We'll confirm your appointment within 24 hours and send you a reminder the day before.

Question 2

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 48 hours in advance to ensure availability, especially for deep cleans and move-in/move-out services. For recurring clients, we hold your preferred time slot. For urgent requests, contact us directly — we do our best to accommodate same-week bookings.

Question 3

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. We ask for at least 24 hours' notice for rescheduling or cancellations. Cancellations made with less than 24 hours' notice may be subject to a small cancellation fee. We understand life happens — just reach out and we'll work with you.

Question 4

What's the difference between a standard and deep clean?

Accepted Answer

A standard clean covers regular maintenance tasks: vacuuming, mopping, dusting surfaces, cleaning bathrooms and kitchens, and tidying common areas. A deep clean goes further — scrubbing grout, cleaning inside appliances, washing baseboards, wiping down cabinet interiors, and tackling built-up grime. We recommend a deep clean for first-time clients or homes that haven't been professionally cleaned in a while.

Question 5

How is pricing determined?

Accepted Answer

Pricing is based on the size of your home or office, the type of service requested, and the frequency of cleaning. Recurring clients receive discounted rates. We provide a free, no-obligation quote before any work begins — no hidden fees, ever. Contact us or fill out our quote form to get your personalized estimate.

Question 6

Do you offer recurring cleaning plans?

Accepted Answer

Absolutely. We offer weekly, bi-weekly, and monthly recurring plans at discounted rates. Recurring clients also get priority scheduling and a dedicated cleaning team who gets to know your home. The more often we clean, the more affordable each visit becomes.

Question 7

Are your cleaners background-checked and insured?

Accepted Answer

Yes. Every member of our team undergoes a thorough background check before joining SD Clean. We are fully insured and bonded, so you can have complete peace of mind when our team is in your home or office. Your safety and security are our top priorities.

Question 8

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes, we bring everything needed to do the job right — professional-grade equipment, eco-friendly cleaning products, and all necessary supplies. You don't need to provide anything. If you have a preferred product or a specific area you'd like us to avoid, just let us know when booking.

Question 9

Do you use pet-safe and eco-friendly products?

Accepted Answer

Yes. We use environmentally responsible, non-toxic cleaning products that are safe for children, pets, and sensitive individuals. If you have specific allergies or product preferences, please mention them when booking and we'll accommodate your needs.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many of our clients provide a key or access code and go about their day. We are fully trusted and insured. If you prefer to be home, that's completely fine too. We'll work around your schedule and comfort level. You'll receive a notification when the team arrives and when the job is complete.

Frequently Asked Questions

Booking & Scheduling

Services & Pricing

Our Team & Products

On the Day

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